Choosing the right CRM

Close vs. Pipedrive

Have you ever seen a comparison page where the “challenger” comes out better than the company writing the comparison?

Exactly. Neither have we. So when we set about comparing our CRM to others we wanted to take a different approach.

Cost and capability

The comparison we’ve put together is based on whether it’s possible (and how much it costs) to do in Pipedrive what you can do in Close.

We're biased, not ignorant

For some of you, Pipedrive will be the better option. What we’re trying to demonstrate is when Close is a better fit than our competitor.

A quick summary

When comparing these two products, the main differences that stand out are features and cost. To get in Pipedrive Platinum what you get in Close, you have to integrate with 4 third-party apps and pay individual costs associated with them. Additionally, there are some features like automatic historical import of your emails, auto-logging of conversations, and automatic call forwarding that are just NOT possible in Pipedrive (with or without third-party apps).

There is also a higher cost associated with Pipedrive. For the complete solution, Pipedrive costs $4766 with necessary third-party apps, while Close costs $1359.

Target sales team size <100 <5
Pricing All-inclusive
Pricing publicly available
Low initial cost
Many add-ons required when scaling
Budget Best value Affordable
Customer success Dedicated success team Not available
Calling Global calling built-in Calling via third-party app
Email automation Built-in Add-on purchase required
Training & implementation $0 customized onboarding $0
GetApp "ease of use" rating 4.7 / 5 4.5 / 5
Admin or developer needed? No No
Close knocks it out of the park (vs Pipedrive) for teams that conduct a high-volume of sales due to its ability to provide built-in email, calling, and SMS functionality out of the box without setup.
Reuben Yonatan, GetVOIP.com Founder

Close ideal customer checklist

You do (or plan to do) high-volume outreach by email, voice, or SMS
You need to qualify large lead lists quickly
You aim to close more than ten deals a year
You’re looking for a scalable system to match your team’s growth
You prefer having an all-in-one system over disparate tools

The rest of this page will help you understand why we think Close is a better alternative to Pipedrive both in terms of value and pricing.

What can you not do in Pipedrive?

Pipedrive is a good standalone CRM, but a lot of the critical functionality required by a high-performing sales team is highly dependent on expensive, third-party applications.

There are also some key sales functions that, even with a third-party app, you just cannot perform using Pipedrive. With Close, they’re all built-in.

Built-in Email Automation Tools
Backup Calling Provider
Built-in Calling
Predictive Dialer
Automatic Call Forwarding
Built-in SMS
Manual data migration service
Dedicated customer success team
Historical import of email conversations
In Summary

When should you choose Pipedrive, and when Close

Close is a CRM built to double your sales team’s productivity.
It’s an “all in one” platform which you can use standalone without needing any other sales emails tools or calling products.
It has been built with scalability in mind and can handle a high volume of leads.
Pipedrive is good if you’re a low-volume sales team that does a few deals a year (say up to 100) or if you’re a solopreneur with a few clients.
Pipedrive also tends to work if you’re a small sales team—with little or no growth plans—that deals with low lead volume.

See what third-party reviewers have to say about Close vs. other CRMs:

4.7/5

4.5/5

4.7/5

4.7/5

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