We think a CRM should come with all the tools small scaling businesses need to automate sales. But that’s just us.
Close comes with built-in sales workflow automation tools like predictive dialing, AI call transcription, automated outreach, and much more—all designed to double the productivity of every small business sales rep.
Pipedrive is a basic, no-frills CRM that offers less automation and requires more manual work—not ideal for teams with high-volume sales needs.
If you need to supplement your CRM with different tools just to make a sale, something’s wrong.
With Close's built-in calling, SMS, and email, you can manage follow-ups and track your pipeline––all without ever leaving your CRM.
Why is Close’s industry-leading customer support team so fast and helpful? Because we have an in-house team of experts located across multiple time zones, with an average response time of under 2 hours.
We’re committed to high-quality resolutions so that nothing stands between you and your sales growth.
Fully integrated communication tools for every touchpoint with your customer: built-in calling with our Power Dialer, SMS messaging, and email automation. Plus, all communication is instantly saved in one place: your Lead page.
No built-in calling? In this day and age? Pipedrive lacks integrated communication tools like calling, SMS, and email automation (on their Essential plan). You’ll have to use other tools and create a complicated tech stack just to match Close’s functionality.
We don’t believe in nickel-and-diming our customers. Our transparent pricing makes sense for small businesses––you can get started and scale without any add-ons.
Pipedrive’s pricing structure can feel like a bait-and-switch for customers who thought they were getting an all-in-one CRM for “half the price of Close.” But when you factor in upgrades, add-ons, and the necessary integrations with other tools, our customers tell us they ended up spending the same (or more!) using Pipedrive––and for a worse experience.
We have an in-house, expert team of real-life humans whose job is measured by resolution speed and quality. Our industry-leading email support gets rave reviews from customers.
Pipedrive has a support chatbot available to all users. Customer reviews of the chatbot are… not great. To be eligible to live chat with a real human at Pipedrive, you’ll need to. Also not great.
Close's smooth UX was built for high-volume outbound sales prospecting and works 50% faster than Pipedrive.* Our simple interface was designed to help sales teams prioritize the work that matters to them–closing deals without distractions.
*Based on a 2024 study of comparable loading speeds
With lacking automation features and much slower page load times, prospecting for high-volume outbound sales is a cumbersome and manual process.
You can make calls and send SMS directly in Close. With call transcriptions, call recording, and phone menu, you can consolidate any other telephony you’re using––just use your CRM.
Close’s Power Dialer lets you call through lead lists automatically. The Predictive Dialer allows sales teams to dial multiple numbers at once—and when a real human answers, it routes an available rep to the call. (The Predictive Dialer is available on Enterprise plans.)
Close’s built-in Call Assistant automatically transcribes and summarizes each phone call. Your reps can focus on the conversation, and rely on Close to produce an accurate, searchable summary with action items.
We designed the unified inbox to be a sales-focused view of all your inbound communication (emails, missed calls, voicemails) and open tasks or reminders for the day. It’s a hub for everything you should react to and be reminded of.
Pipedrive is great, it has a lot of features. But we sensed as we wanted to grow prospecting efforts, its features were limited. We could build a remote sales team with Close in a more scalable way.
Close is not bloated with functionality making it difficult to migrate to or use. I moved from Pipedrive to Close, so it's a great comparison and it was simple to implement all the existing views/flows I had in Pipedrive.
I have used Hubspot, Pipedrive, Google Sheets, Airtable, and more as a CRM, but Close is simply awesome. If I had questions, the support was amazingly fast in their replies and that is all I need.
Let’s face it: no one looks forward to switching CRMs.
But Venla Wiik says it was worth it: “We were able to easily import all the old leads from Pipedrive to Close. All of our sales reps were very happy with Close just after a couple of weeks.”
Read her customer story
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