How EdTech Startups Rose to the Challenge of Remote Learning

With thousands of classrooms around the world going digital in March, the demand for online learning tools exploded. The EdTech industry was positioned to step in and help teachers, parents, and students struggling to adapt to this new learning environment.

We talked with some of our customers about what this shift meant for their customers and prospects and how they rose to the challenge of helping out.

A Rough Transition for Educators, Students, and Families

Subscription app Tales2Go provides high-quality audiobooks for K-12 schools and their students. Every day, it tackles what its founder and CEO, William Weil, calls “the word gap.”

He explains that children, particularly those in low-income households, don’t have a large enough vocabulary to become proficient readers. And just “36 percent of U.S. third graders read at or above proficiency.”

Their mobile app provides access to over 10,000 titles, ensuring students get the necessary exposure to “spoken sophisticated words. " This helps the large majority of parents who don’t or can’t read to their children on a daily basis.

William and his team have always been keenly aware of the disadvantages faced by low-income children. With so many students being forced to learn at home, this disadvantage becomes even more clear.

“Fifty-three percent of school children are low income,” he says, “and while these students don’t always have access to a computer or high-speed internet, ownership of mobile devices is quite high.”

William says that school districts are not necessarily organized to transition to distance learning, either. Even librarians are “scrambling” to find new ways to support their students at a distance.

Another startup empowering young readers is Simbi, a startup on a mission to improve global literacy for K-12 students.

Simbi’s online reading platform is a mix of innovative technology and proven pedagogy from Literacy Expert Adrienne Gear, which helps students boost self-esteem while learning to read. They do this with an understanding that the “power of their voice” can help teach earlier learners from refugee settlements to local schools.

Their program works particularly well for those with learning difficulties, a segment of the classroom experiencing a particularly tough time learning from home. These students no longer have access to the one-on-one attention they might have gotten in the classroom.

Happy Numbers is a math teaching app for pre-K to 5th-grade classrooms. It is typically used to let teachers support small groups while the rest of the class works independently in the app.

Teachers get reports on their progress, and everyone keeps learning simultaneously. Their app is not only great for students but also a huge help to teachers who are juggling groups of students in large classrooms.

When it became clear that students would not be returning to the classroom after spring break, teachers began reaching out to Happy Numbers in droves to help them keep their groups of students engaged.

Step in to Give Their Tech Away

With schools closing their physical doors, it was clear that there would be no typical sales process until the next school year. These three startups are on a mission to educate children, and they all stepped up to the challenge presented by the pandemic.

“There’s a certain spirit right now in the EdTech community,” says Evgeny Milyutin, CEO and founder of Happy Numbers, “Companies are rallying together to help kids.”

Tales2Go knew they had a product that could support students going remote with a mobile device and get them up and running quickly. They saw students losing access to some of the resources they had at school, like libraries, and wanted to make the transition to this new situation as easy as possible.

They developed an offer giving schools access to their platform at a significantly reduced cost until the end of the school year. The package was designed primarily to cover the costs of licensing the content. Their goal was to give these school districts access in a cost-effective and flexible way.

Happy Numbers listened to its customers and found creative ways to solve immediate problems. For example, its platform is now free until the end of the school year as it focuses on onboarding new users. Also, instead of having the accounts on their school devices, students now get their own logins to use at home.

Teachers have told them it’s a “lifesaver” for them right now, and since the app requires no adult supervision, it’s surely a lifesaver for parents as well.

The Simbi team stayed true to their mission and stepped up to help. Although it’s not typical for them to onboard individual educators, they opened up the platform for free until the end of the school year and are focused on onboarding new teachers.

Manage an Influx of New Leads

Under the circumstances, all three startups quickly found themselves being bombarded with new leads.

Although Happy Numbers typically sells to schools and districts, they started getting requests from teachers who had used their app in the past but didn’t have the budget at their current school. They’ve been using Smart Views in Close to segment their current contracts and new business and track those pipelines separately.

They’re also making sure teachers are still attached to the schools and districts where they teach in their database to keep track of demand in each district.

The team at Tales2Go has also been using Close to monitor the flood of new leads. The visibility that Close provides on each lead has been “huge for their small team,” which just went fully remote.

“When you’re working at scale,” says William, “having visibility and sharing information is invaluable.” They’ve been relying heavily on Custom Fields to keep track of essential details in every lead, such as account IDs, once they’re in their proprietary platform.

Cold Leads Turning Warm Again

Another common trend for these EdTech companies involved hearing from past leads that either hadn’t made it into their pipeline or had been lost.

Simbi saw past leads who weren’t previously ready to try their platform suddenly reach out. Because they already had those leads set up in their CRM with Close, it was easy for them to rekindle those conversations.

“We keep notes on everything,” says Alex Gillis, Simbi’s Chief Revenue Officer & Head of Educator Success, “and we track who’s the decision-maker, often the principal.”

Using Close, they’ve been able to assign opportunities and tasks for their small team and move leads through their pipeline. They’ve also taken a proactive approach with their contacts, using email templates to send emails at scale that answer common questions and invite educators to attend informational webinars focusing on the “virtual classroom” setting.

Plan for the Next School Year

Before the pandemic, the Simbi team planned to roll out their app extensively to school districts. However, since things have shifted, they’ve had to delay those plans until the summer and have gone all-in on supporting individual educators on Simbi.

Alex and his nine-person team are primarily concerned about staying healthy and close to friends and family rather than letting this shift bring them down.

They’re focused on “planting seeds” with prospects and keeping leads warm, trusting that their product and core values will keep Simbi in mind for when budgets come back around for the next school year.

A Sunny Outlook for the EdTech Industry

For the rest of the school year, and even into the summer, EdTech companies have stepped up to the plate to fill the education gap. And learning platforms in this space, like StuDocu, make it easy for students to access and annotate a vast amount of learning material online for free.

When students head back to the classrooms, neither they nor their teachers will forget their experiences with these apps and platforms. Evgeny from Happy Numbers believes that the EdTech market has the potential to grow after classrooms reopen.

“Schools and districts may change their habits,” he says, “when buying products for online instruction.”

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