Close vs. Pipedrive

We think a CRM should come with all the tools small scaling businesses need to automate sales. But that’s just us.

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Close Interface

Three big reasons to choose Close over Pipedrive

Sales Automations
Repeat

Powerful sales automations to scale faster

Close comes with built-in sales workflow automation tools like predictive dialing, AI call transcription, automated outreach, and much more—all designed to double the productivity of every small business sales rep.

Pipedrive is a basic, no-frills CRM that offers less automation and requires more manual work—not ideal for teams with high-volume sales needs.

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Everything you need to close a deal, all in one place

If you need to supplement your CRM with different tools just to make a sale, something’s wrong.

With Close's built-in calling, SMS, and email, you can manage follow-ups and track your pipeline––all without ever leaving your CRM.

Communications
Support Team
People

Unrivaled customer support

Why is Close’s industry-leading customer support team so fast and helpful? Because we have an in-house team of experts located across multiple time zones, with an average response time of under 2 hours.

We’re committed to high-quality resolutions so that nothing stands between you and your sales growth.

Interested in making the switch? Get a free Pipedrive to Close migration consult.

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Why wouldn’t you choose the CRM that wins in 70 out of 73 review categories on G2?

G2 Logo
Close Logo
pipedrive logo
Quality of support
9.3/10
8.4/10
Workflow capability
8.7/10
8.1/10
Lead management
9.2/10
8.4/10
Performance and reliability
9.0/10
8.7/10
Call center features
8.8/10
7.6/10
Integration APIs
8.7/10
8.1/10
Quality of support
Close: 9.3/10, Pipedrive: 8.4/10
Workflow capability
Close: 8.7/10, Pipedrive: 8.1/10
Lead management
Close: 9.2/10, Pipedrive: 8.4/10
Performance and reliability
Close: 9.0/10, Pipedrive: 8.7/10
Call center features
Close: 8.8/10, Pipedrive: 7.6/10
Integration APIs
Close: 8.7/10, Pipedrive: 8.1/10
Close scores better than Pipedrive in almost every category on G2

Close vs. Pipedrive: Key differences

Communication tools you need to sell

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Close

Fully integrated communication tools for every touchpoint with your customer: built-in calling with our Power Dialer, SMS messaging, and email automation. Plus, all communication is instantly saved in one place: your Lead page.

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Pipedrive

No built-in calling? In this day and age? Pipedrive lacks integrated communication tools like calling, SMS, and email automation (on their Essential plan). You’ll have to use other tools and create a complicated tech stack just to match Close’s functionality.

Honest, inclusive pricing

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Close

We don’t believe in nickel-and-diming our customers. Our transparent pricing makes sense for small businesses––you can get started and scale without any add-ons.

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Pipedrive

Pipedrive’s pricing structure can feel like a bait-and-switch for customers who thought they were getting an all-in-one CRM for “half the price of Close.” But when you factor in upgrades, add-ons, and the necessary integrations with other tools, our customers tell us they ended up spending the same (or more!) using Pipedrive––and for a worse experience.

Customer support from experts, not chatbots

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Close

We have an in-house, expert team of real-life humans whose job is measured by resolution speed and quality. Our industry-leading email support gets rave reviews from customers.

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Pipedrive

Pipedrive has a support chatbot available to all users. Customer reviews of the chatbot are… not great. To be eligible for live chat with a real human at Pipedrive, you'll need to upgrade your plan. Also not great.

Speed and efficiency

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Close

Close's smooth UX was built for high-volume outbound sales prospecting and works 50% faster than Pipedrive.* Our simple interface was designed to help sales teams prioritize the work that matters to them–closing deals without distractions.

*Based on a 2024 study of comparable loading speeds

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Pipedrive

With lacking automation features and much slower page load times, prospecting for high-volume outbound sales is a cumbersome and manual process.

Close’s secret weapons (you won’t find on Pipedrive)

You can make calls and send SMS directly in Close. With call transcriptions, call recording, and phone menu, you can consolidate any other telephony you’re using––just use your CRM.

SMS Composer and Calling

Power + Predictive Dialers

Close’s Power Dialer lets you call through lead lists automatically. The Predictive Dialer allows sales teams to dial multiple numbers at once—and when a real human answers, it routes an available rep to the call. (The Predictive Dialer is available on Enterprise plans.)

Power Dialer Smart View

Call Assistant

Close’s built-in Call Assistant automatically transcribes and summarizes each phone call. Your reps can focus on the conversation, and rely on Close to produce an accurate, searchable summary with action items.

Call Assistant Transcript
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Unified Inbox

We designed the unified inbox to be a sales-focused view of all your inbound communication (emails, missed calls, voicemails) and open tasks or reminders for the day. It’s a hub for everything you should react to and be reminded of.

Unified Inbox

Trusted by small businesses with big growth goals

Pipedrive is great, it has a lot of features. But we sensed as we wanted to grow prospecting efforts, its features were limited. We could build a remote sales team with Close in a more scalable way.
Ryan Groth
Ryan Groth
Founder, Sales Transformation Group
Close is not bloated with functionality making it difficult to migrate to or use. I moved from Pipedrive to Close, so it's a great comparison and it was simple to implement all the existing views/flows I had in Pipedrive.
Philip O'Flynn
Philip O'Flynn
Co-founder, AdPunch.co
I have used Hubspot, Pipedrive, Google Sheets, Airtable, and more as a CRM, but Close is simply awesome. If I had questions, the support was amazingly fast in their replies and that is all I need.
Patrick Breitenstein
Patrick Breitenstein
Co-Founder & CEO, RisePartner
Close

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