Exactly. Neither have we. So when we set about comparing our CRM to others we wanted to take a different approach.
The comparison we’ve put together is based on whether it’s possible (and how much it costs) to do in Copper what you can do in Close.
For some of you, Copper will be the better option. What we’re trying to demonstrate is when Close is a better fit than our competitor.
Copper and Close are two common CRMs to compare if you’re a small business looking for a true CRM without breaking the bank. Both platforms have plenty of features to help you increase your outreach while managing your communication in a centralized, shared system––but they take slightly different approaches.
The core differences between Copper and Close are price, calling features, SMS options, and app access.
Close is more affordable than Copper per user, per month. Close also offers built-in calling, which will drastically reduce your VoIP costs––but Copper offers virtually no built-in calling or SMS features. With Copper, you’ll need to add on these features via another system and an integration.
However, Copper also has Android and iOS apps, and Close runs primarily off desktop apps and browser access.
If calling features are important to you, Close will be your best bet for overall price and efficiency with our built-in calling, call coaching, recording, SMS, and more.
Copper is a modern and affordable CRM, but its calling and outreach features (like SMS) are almost completely dependent on add-on, third party applications. This also means your reporting on critical outreach functions will be much more limited inside your CRM.