Product Updates

Call Coaching

Call Coaching in Close allows users with the correct permissions to Listen, Whisper, or Barge on sales calls. Listening to a call lets the Coach hear what is being said by both sides, but doesn't allow the Coach to talk. Whispering lets the Coach talk to the salesperson without being heard by the other call participant, and Barge lets the Coach talk to both the salesperson and the other party on the call.

To find a call to join, just visit the Team Management or Groups page in Settings to see who is on a call and to join it.

Call Coaching is available today for all users on the Business plan.

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