Exactly. Neither have we. So when we set about comparing our CRM to others we wanted to take a different approach.
The comparison we’ve put together is based on whether it’s possible (and how much it costs) to do in Outreach what you can do in Close.
For some of you, Outreach will be the better option. What we’re trying to demonstrate is when Close is a better fit than our competitor.
Outreach and Close are often compared, but the two products are designed to service drastically different types of businesses. Outreach is more focused on enterprise-level sales reporting and insights in addition to CRM features, but will require paid consulting and dedicated team members to manage the CRM itself. Close is better suited for small and medium businesses with its more powerful calling features and outreach. A sales leader can implement Close quickly and easily for a much faster velocity to product use.
Outreach is built more specifically on machine learning and its features lean more toward business insights and intelligence vs. Close’s sales efficiency software goals of improving your team’s daily performance. Outreach also has a core focus on recruiting efforts, which is not a solution area that Close serves.
Outreach is a great, modern CRM, but a lot of the critical functionality required by a high-performing sales team is highly dependent on expensive third party applications.
There are also some key sales functions that, even with a third-party app, you just cannot perform using Outreach (such as call coaching, VoIP, and power dialing). With Close, they’re all built-in.