Product Updates

Groups

As your team grows, your needs change. Whether you're looking at Activity reports by region or searching for Leads last emailed by your Support team, it's helpful to group your team members. With Groups in Close, you can quickly and easily filter a report by job function, or see how your Pipeline looks by region.

Since users can belong to more than one group, you can have an EMEA group, an AE group, and a Sales Management group with exactly the right people in each of them. Groups are available today on the Business plan.

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New Team Management

Whether you've got a team of five or a team of 500, team management is critical. With the new team management page, you can see at a glance which features are enabled for your team, who's online, and the contact information for each user.

Close on Your Desktop

A while back, we changed our name from Close.io to Close. Today, our desktop app is updated to match.

May Roundup

The team spent part of May building on our existing features, from the Custom Fields to SMS.

• Custom Fields now support descriptions. Descriptions can be added to both Lead and Contact Custom Fields while creating/editing, and are visible on the lead page sidebar for each.
• Expanded SMS to more countries (Belgium, Denmark, France, Israel, Puerto Rico, and South Africa).
• Previously, an incoming call to an empty group number would be dropped immediately. Now, we handle forwarding and voicemail recording properly. We also notify all the active users in the organization about the missed call or voicemail.
• Previously, an incoming SMS to an empty group number would be logged on the relevant Lead(s), but it wouldn't notify anybody. Now, it notifies all the active users in the organization.
  

Activity Deep Links‍

Have you ever wanted to share a link to an email thread with a colleague, or link to a call in an email with your team? Well, we certainly have, so we made it possible! 🎉

• The date time field on each activity is now a link, which can be used to copy the URL to a single activity.
• Clicking this link takes you to the Single Activity view, and changes the URL to make sharing simple.
  

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April Roundup

While we launched our new Onboarding and Contact Custom Fields in April, that's not all we were doing.

• Manually editing the “to” field in an email activity now properly updates the contact on that email (when expanding email template variables and filtering activities by contact).
• Fixed a bug with our Zoom integration so that Zoom Web Client links are now correctly seen as Zoom meetings.
• When editing an Opportunity, hitting cmd/ctrl-enter now submits the form as expected.
• When transferring a call, transferrer info is no longer missing from the Call Bar.
• Transferring a call to a Group Number no longer drops the call.
• Fixed a bug that caused a small number of Exports to fail.
• Fixed a bug that caused issues for imports that mapped a Contact Custom Field with a period in its name.
• We now check if user has active SMTP when sending Bulk Email or Email Sequences
• We released new versions of the desktop app that: improved the spellchecking, adds taskbar highlighting on Windows when there are incoming calls, and allows users to open closeio:// links from within the Windows application.
  

April Onboarding Improvements

Whether you're signing up for a new organization in Close or inviting a new user into your existing organization, the experience has been improved with our new Onboarding.

• When you connect an email account, we now show Suggested Leads to get you up and running faster with your existing sales leads.
• Connecting your GSuite account is faster than ever, but you can still connect any email account in a few clicks.

Contact Custom Fields

Close has long offered the ability to customize the information you store on your leads, letting you store things like Company Size, Contract Renewal date and Industry that help your sales team make more informed decisions. Close now offers you the same ability to customize the information you store on each Contact, as well.

Whether you want to track who the decision maker is in each Lead or add a Skype username, you can now add the custom fields that your team needs. Custom fields on Contacts support the same types of custom fields you're familiar with on Leads, including choices, date, user, and API only (useful for integrating with 3rd party systems).

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March Roundup

We had a busy March tackling issues big and small to make things run a bit more smoothly.

• Tooltips got a cleanup and no longer get cutoff on the page.
• Fixed an issue with Zaps running more than once for the same event in Close.
• All of our select menus are now updated to use the same style.
• The Opportunity edit view on the Lead page matches the experience on the Pipeline view (yay for consistency!).
• Improved handling of imports on the Starter plan when users reach the Custom Field limit.
  

Zoom Integration

With the Zoom integration for Close, you can seamlessly capture and review Zoom cloud recordings from a lead page. After connecting your Calendar, get notified of upcoming Zoom meetings and join with one click. When the meeting is over, you can view and save Zoom Cloud recordings from the Meeting activity on the lead.

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Task due times in "New task assigned to you" emails now display in your timezone

When someone assigns you a task in Close, the notification email now displays the task's due time in your own timezone instead of in UTC.

Inline Editing of Opportunities in Pipeline View

With this release, you can now edit opportunities inline, directly within the pipeline view itself, making updates easier and faster.

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Meeting Sync

Meeting Sync makes it simple to connect your Google Calendar and automatically track the meetings you have with leads, and it works just like email sync in Close today. Just go to Settings→Connected Accounts and enable Calendar Syncing for any of your Google accounts. Once a calendar is connected, any meetings you schedule will appear on the leads they’re booked with. Changes to the calendar event will update the synced meetings automatically. You can also search for leads with Meetings scheduled, and when you're ready, you can report on the meetings you've had, too.

While you're using Close, you'll be reminded of upcoming meetings by the Reminder bar, which lets you jump into a call or to the lead with just a click.

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Reverting Lead Update Imports

When we introduced lead update imports earlier this year, we didn't include the option to undo an import that updated Leads. With this release, you can now undo any import, whether it created Leads, updated them, or both.

Multiple Pipelines

Your sales process probably involves a series of Pipeline stages like "Demo Given", "Proposal Sent", "Contract Sent" and then "Won" or "Lost". That works great for your sales team, but what happens when your Success team tries to capture their process? Doing it all with a single, mixed set of statuses can be difficult and lead to confusion.

With the launch of Multiple Pipelines, each team or process in your company can have its own Pipeline, with its own name and set of Opportunity Statuses. Whether it's your Sales team, Professional Services, or Growth, track deals across every stage of the process.

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Pipeline View

More focus, more visibility, more deals won.

Get a unified view of your sales pipeline with a drag and drop workflow, simple customization, and actionable revenue insights.

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Incoming Call Improvements

We've added a bundle of improvements to your incoming call experience in Close.

• You can now ignore any incoming call—ignoring a call doesn't send the caller straight to voicemail, the way rejecting the call does, but you won't hear it ringing after you ignore it.

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• When you're on a call, we will now play a different incoming ringtone that is less distracting than our default ring tone.
  
• Additionally, when you're on a call, we delay the ringing tone for an incoming call by 2 seconds.
  

Summer Bug Squashin'

Our team likes to fix the annoyances and irritations that bug our customers throughout the year. In the last couple of weeks, our team has been busy squashing some of those frustrating issues, including:

• Showing you all of your email sequences when you have more than 100—great work, that's a lot of sequences!
• You can reply to an SMS from someone who isn't a lead yet in your Inbox;—that's just a lead you haven't met yet 😉
• Activity Overview report tiles now show graphs at the beginning of a time range even when displaying relative time ranges (like this week compared to last week).
• Picking a new phone number? Countries are now sorted alphabetically in the selection menu.
• Imports are now assigned to the user who performed them—no more mysteries about who imported the lead you're looking at.
• Keyboard shortcuts now always apply to your active call (rather than an incoming call), and also now reliably work on Smart View and search result pages.
• Easier ways to search for and report on bulk email and incoming calls.
• ... and over a dozen more fixes for the features you use every day. Some you may notice right away, and some you may never see at all, but we think it's important to share the little wins, along with the big ones.
  

Starter Plan

The Starter Plan is a new plan for small teams looking to get off the ground with Close. Get access to all of the core features in Close like calling, two-way email sync, SMS, and reporting for up to three users.

To select the Starter Plan, simply go to the Plans page in your Close Settings or visit https://close.com/pricing to learn more.

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More Activity Comparison Column Control

With the latest improvements to the Activity Comparison table, you can now sort, reorder and remove columns by right clicking in the column header, where you see the metric name, like "Sent Emails".

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