Product Updates

March Improvements

What’s New

Smarter filtering across Leads and Conversations

• New Zoom recording filter: A new filter is available on the Leads page that will let you return Leads that have meetings with Zoom recordings.

• Improved Conversations filter: On the conversations page, when you filter for the “Recorded calls only” it will also now also include calls with Zoom meetings. giving you a more complete view of recorded interactions.
• Timestamp support for date filters: Date-based filters (like Lead creation date, Contact update time, etc.) now support hours and minutes, not just full days. This allows for more granular reporting and filtering—especially useful for automation triggers.

‍Calling & Transcripts

• Speaker Visualizations: For calls with transcripts, speaker visualizations now appear directly in the scrub bar, making it easier to scan and navigate between speakers—eliminating guesswork about who said what.

• Improved call outcome labels: We’ve made a small but important change to how we label call activity in the timeline. Previously, if a call was either unanswered, busy, or rejected, we always showed: “Attempted to call [Number]” We know a call being actively declined or blocked is different from it going unanswered. Now, if the call was busy or rejected, we’ll show a clearer message: “Call to [Number] was busy or rejected”. We hope this distinction helps your team better understand call outcomes and what to do next—whether it's retrying later or following up another way.

Zapier Improvements

• Lead field is now optional: In the “New Contact” and “New Opportunity” Zap actions, the Lead field is no longer required—giving you more flexibility when creating new records.
• Export transcript utterances: The “New Call Transcript” trigger now lets you export individual lines of a call transcript, so you can feed more detailed data into your workflows.

‍

Bug Fixes

• Fixed an issue where you needed to refresh the page to make a call after adding an external number.
• Fixed a bug where the dialer didn’t load properly in user-specific Smart Views.
• Resolved a layout issue in the Lead File tab where action buttons could become misaligned.
• Improved spacing when multiple avatars appear on an activity item.

‍