Product Updates

Call + Meeting Outcomes

We're excited to announce a new feature that helps you track and categorize the results of your calls and meetings. With Call + Meeting Outcomes, you can:

• Categorize conversation results - Create your own custom outcomes to track the results of your calls and meetings⁠⁠.

• Set outcomes during or after conversations - Easily mark the outcome of calls and meetings to better understand conversation effectiveness⁠⁠.

• Automate outcome tracking - When using voicemail drop, the designated outcome is automatically set⁠⁠.

• Create custom outcomes - Add your own outcomes with descriptions to match your team's specific workflow and terminology⁠⁠.

• Report on outcomes - Filter and report on activities with specific outcomes to measure your team's performance⁠⁠.

Call + Meeting Outcomes is available on Growth and Scale plans⁠⁠. Visit Settings > Communications > Outcomes to customize your outcome options, or visit our help center to learn more.

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