Product Updates

Dive deep into your call data with our new Calls Report

We just launched a brand new report that's overflowing with great insights about your team's call activity. In addition to a quick look at call volume over time, you can get breakdowns of calls by duration and disposition so you can understand if your calls are being answered and how many substantive conversations are happening vs. quick hangups. Additionally, you'll find a chart showing the total leads dialed vs. unique leads dialed, and the count of each type of outcome set on your calls.

You can filter the report by Smart View, User, Direction, Duration, Outcome, and, by popular demand, phone number.

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Learn more about automating Email using Workflows in Close's Help Center.

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